Customer Care Advocate

Your Role

  • Provide Best in Class customer experiences that ensure new/existing customers become promotors of Smith & Noble – Increasing brand awareness throughout the nation!
  • Impress customers with each and every contact with professional, courteous service; outstanding product knowledge; and effective follow through for all requests, meeting and exceeding their expectations
  • Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate to find a solution

You're A Great Fit If You...

  • Are a customer advocate who will stop at nothing to meet/exceed the customers’ needs
  • Have the ability to communicate via phone and email clearly, with a friendly and professional tone
  • Are an enthusiastic problem solver, who can transform a frustrated customer to a happy one
  • Are a multi-tasker who can juggle priorities without breaking a sweat

What We're Looking For

  • Strong organizational skills with an attention to detail (you’re going to be busy so you need to know how to manage your time and balance your day)
  • A proactive, make-it-happen attitude
  • Are very comfortable with online technologies and social media
  • Fantastic organizational skills with the proven ability to prioritize, multitask and meet deadlines
  • A self-starter and don’t need any hand holding, but can take feedback well and are comfortable giving it as well

Required Education and Experience

  • High School Diploma or equivalent
  • 1-2 years customer service experience
  • Call Center Experience a plus

How to apply