Customer Service

Our Customer Service Experts complete weeks of thorough training - including hands-on installation experience - to help you select the perfect window treatment and to answer any question about our products.

  • Call 888-214-2134 Monday - Friday 6 AM - 6 PM PST, Saturday and Sunday 7 AM - 4 PM PST .

  • Email customer service anytime. You'll receive an answer within 24 hours.

How To Order

Ordering online is safe, fast and fun. Because our products are custom-made to your exact specifications, we cannot change or cancel an order once production begins... Learn More

Child and Product Safety

Every Smith & Noble window treatment conforms to all government and industry standards for child + pet safety... Learn More

Warranty Policy

All of the products we sell are designed for lifetime of trouble-free use, and are covered by a limited lifetime warranty. This warranty covers... Learn More

Exchange Policy

If you're not completely satisfied with your window treatment, for any reason, during the first 60 days after you receive your order, we'll promptly exchange it... Learn More

Here's what our customers have to say...

John, Los Angeles, CA "The shades were delivered quickly, they look beautiful, and the construction is top notch. They are truly stellar in the space."
Barbara, Essex, CT "I received my order yesterday, I am VERY impressed with your service! The shades are beautiful. I was truly shocked to receive them so quickly. I will recommend them to everyone I know and will order from you in the future...Thank you!"
Lutie, St. Cloud, MN "It's really great that I have the option of ordering my window coverings while I'm at home instead of in a store where you can't look at your windows. Your prices and quality are incomparable. You have a wonderful company. Thank you!"