If you're not completely satisfied with your window treatment, for any reason, during the first 60 days after you receive your order, we'll promptly exchange it upon receipt by our factory with another treatment of the same product type and dimensions.
You must contact Customer Care for a return authorization number. Items must be securely packaged, preferably in the original packaging – we strongly recommend that you keep packaging until you are fully satisfied with your treatment. We suggest that you insure your return shipment.
If you used our installation service, takedown of the original treatment, and installation of the replacement treatment, will be at your expense.