Guarantees apply to window treatments only, excluding Sale Items, Shutters, Pillows & Bedding, Fabric or Trim by the Yard, oversized products, out of stock items, shipments to AK and HI and fees associated with In-Home Designer. Shutters do not qualify for 2nd day air delivery. Offer excludes failure to delivery due to weather-realted shipping delays or other natural disasters. If your order meets these requirements and is not received by November 27, we will refund any items not received/installed plus shipping charges. All shipments are confirmed by the shipper; if shippers confirm delivery attempts by delivery date above, refunds will not be given. For installation orders, when product delivery date is confirmed, we will advise you of available service appointments prior to the holiday; if you then choose an installation date that is after the holiday, refunds will not be given. Offers may be used once per household, and may not be combined with each other or with any other offer. To ensure that In-Home Design appointments are completed by the required dates, visit smithandnoble.com/services at least one week prior to your desired appointment time. There you can find available times and schedule an appointment that fits your needs.