Guarantees apply to window treatments only, excluding Sale Items, 17⁄8" louver and Specialty Shutters, Specialty Shape Honeycomb Shades, Crystal, Soho, GeoMod, Florence, Petite Café, Premium Crafted Iron, Modena, Clear Chic and Madrid Hardware, Customers Own Material products, oversized products, out of stock items, DISC Interiors Collection items, shipments to AK and HI and fees associated with In-Home Services. Shutters do not qualify for 2nd day air delivery. Offer excludes failure to deliver due to weather-related shipping delays or other natural disasters. If your order meets these requirements and is not received by December 23, we will refund any items not received/installed plus shipping charges. All shipments are confirmed by the shipper; if shippers confirm delivery attempts by delivery date above, refunds will not be awarded. For installation orders, when product delivery date is confirmed, we will advise you of available service appointments prior to the holiday; if you then choose an installation date that is after the holiday, refunds will not be awarded. To ensure that In-Home Design appointments are completed by the required dates, visit smithandnoble.com/services at least one week prior to your desired appointment time. There you can find available times and schedule an appointment that fits your needs.