Motivia™ Motorization FAQ's

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What is the Motivia Wand? How does it work?

The Motivia Wand is a narrow wand with a pendant that attaches to your shade. The pendant allows you to control the height of your shade with easy-to-use buttons for up/down operation. It's available on our Roller Shades, Solar Shades and Sheer Shadings.


What is the Motivia Remote control? How does it work?

The Motivia Remote control is a small wireless control that operates your motorized shade. It can control up to five shades, or five groups of shades, in a single room and features an easy-to-use interface. It's available on our Roller Shades, Solar Shades, Honeycomb Shades, Fabric Shades, Natural Woven Shades and Sheer Shadings.


How strong is the Motivia Remote control? Can I use it from great distances?

Motivia Remote controls are effective up to 230 feet from the shade they are operating.


How many shades can I operate with my Motivia Remote control?

Motivia Remote controls can operate up to five shades or groups of shades, plus an option to operate all shades simultaneously.


Can I control groups of shades with a single remote?

Yes. You can use the multi-channel remote control to operate individual shades or a group of shades. You can program each button on this remote to correspond to a single shade, or to a select group of shades that you wish to control simultaneously.


Can I program my shades to open to a particular height?

Yes. You can tailor your Motivia shades to open (or close) to your desired height. Each shade comes with pre-programed height limits, which you can reset using your Motivia remote control or wand.
Please download and review the motorization guide for the type of shade you purchased here.


What kind of batteries are required for Motivia motorization?

The battery pack requires eight AA alkaline batteries; the remote control requires one 3V battery (CR2032).


How often will I need to replace the batteries in my battery pack?

Battery life is dependent on the size and type of shade you've chosen, as well has how often it is opened and closed each day.


Are batteries included with my shade?

Yes. Batteries are included in the battery pack and remote.


How do I know when it's time to replace the batteries?

When your batteries are running out of life, your shades will begin moving at half speed. This is your indication that it's time to replace your batteries.


Where are the batteries installed?

Batteries are housed within the slim external pack. If you have the Motivia Remote, there is a separate battery in the back of the remote.


Can I use rechargeable batteries?

We do not recommend using rechargeable batteries with Motivia motorization. Rechargeable batteries have a high "self-discharge current" and don't hold a charge for very long. Most rechargeable batteries will be drained within a few months.


Will Wi-Fi interfere with the operation of my Motivia shades?

It is possible that other Wi-Fi devices such as wireless doorbells, baby monitors or wireless weather stations that utilize the same radio frequency could interfere with your motorized shades. This interference may prevent the motor from remaining at rest when not in operation, which could have an effect on the longevity of the battery life.


I have two identical shades next to each other. Will they move at the same speed?

Because each shade motor functions independently, it's possible that they may operate at slightly different speeds. Their speed will depend on many factors, including friction forces, battery type and charge strength.


Will I damage my motorized shade if I try to operate it manually?

Yes. Do not operate your shade manually. If your shade is not functioning properly, please contact us at 888.214.2134 so we can help you troubleshoot the problem.


Can I switch a battery-powered shade to a DC powered shade?

Yes. Simply unplug the battery pack and replace with a DC charger. The charger will connect your shade to a nearby outlet in your home.