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Home / Customer Service / Processing + Delivery
Processing + Delivery
Shipping + Processing
We currently ship within the 50 United States at this time. We do not ship to APO/FPO addresses, PO boxes, Guam or Puerto Rico
Delivery Times
We begin crafting your custom window treatments as soon as your order has been placed and ship within the number of business days indicated for each product category. Standard Delivery time is approximately 7-10 additional business days. We ship some product categories from different factories, so some multiple product category orders may arrive separately. All orders are shipped directly to your ship to address. Oversized items ship via freight carrier. On rare occasions, there may be delays due to out-of-stock materials, inventory taking, weather-related shipping delays, and factory capacity limitations or closures.
Express Delivery
Next Day Air and 2nd Day Air deliveries are available for most products for an additional fee ($49.00 per unit for 2nd Day Air; $59.00 per unit for Next Day Air). Express delivery is not available for Newport Shutters, some Woven Wood Shade materials or any shipments to Alaska or Hawaii. Express delivery does not decrease manufacturing time, only the number of days required for shipping. Express Shipping service is available for Uptown Wood (additional $9 per square foot) and Eco-Wood Shutters (additional $8 per square foot). If you opt for Express Shipping, your order will be delivered within 15 (for standard shutters) or 20 (for specialty shutters) business days, rather than the usual 45-55 business days.
Alaska and Hawaii
For shipments to Alaska and Hawaii, 8.50% of regular retail price with a minimum charge $49.95. Express shipments are not available to Alaska or Hawaii. We do not offer shipping outside the United States, or to APO/FPO addresses, Guam or Puerto Rico.
Processing & Handling Charge
Standard
5.50% of regular retail price, minimum charge $19.95
Alaska/Hawaii
8.50% of regular retail price, minimum charge $49.95
Extra large or heavy items, including packages over 90" long or weighting more than 150 pounds will be delivered by truck with an additional fee of $29.00 per unit.