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Satisfaction Guarantee

We stand behind every window treatment we sell. If you're not satisfied with your window treatment during the first 60 days after delivery or professional installation of your order, we'll make it right.

For orders professionally installed by Smith & Noble: We will expertly repair your treatment, or remake it correctly, if you notify Customer Care (888-214-2134) of a problem within 60 days of installation.

For orders you install yourself: We will expertly repair your treatment, or remake it correctly, if you notify Customer Care (888-214-2134) of a problem within 60 days of receiving your order.

Oh no! My product doesn't fit!

If you’ve used our in-home design or measure and installation service, we guarantee a perfect fit – so we’ll replace the product at our expense.

If you’ve measured and installed yourself, we don’t guarantee a perfect fit. But don’t worry! We’ll make you an identical replacement in the correct dimensions, and we’ll credit you 50% of your original product purchase price toward the replacement product (not combinable with any promotions). You must let us know within 60 days of order receipt and you must return the incorrect product. You are responsible for the shipping cost for both the replacement and the original product.

If we’ve measured, but you installed, we don’t guarantee a perfect fit. But don’t worry! We’ll make you an identical replacement in the correct dimensions, and we’ll credit you 50% of your original product purchase price toward the replacement product (not combinable with any promotions). You must let us know within 60 days of order receipt and you must return the incorrect product. You are responsible for the shipping cost for both the replacement and the original product. We can send an installer to help you, for a fee.

My product doesn’t work.

Under normal use, your window treatments should work well for many years. Within the first 60 days after purchase, we’ll repair or replace it as it was originally ordered. Sixty days after order receipt, our limited lifetime warranty applies. If you used our in-home design or measure & installation service, we’ll send our pro back out at no charge within the first year after purchase. After the first year, there is a charge for our installation professionals.

don’t like what I’ve ordered.

We’re sorry to hear that! If you don’t like your product, you may purchase a new product for the same window, and we’ll credit you 50% of your original product purchase price toward the replacement product (not combinable with any promotions). You must let us know within 60 days of order receipt and you must return the original product. You are responsible for the shipping cost for both the replacement and the original product. If you used our measure & installation service, you will be responsible for the installation cost of the replacement product.

Our custom window treatments are expressly and uniquely manufactured to your exact specifications and preferences. As such, they cannot be returned nor refunded. 

It’s been more than 60 days, and I’ve got an issue. What now?

Beyond 60 days after order receipt, our limited lifetime warranty takes over. Give us a call, and one of our expert Customer Care team members will help you find a satisfactory resolution.