Warranty Policy

All of the products we sell are covered by a limited lifetime warranty. This warranty covers any defects in materials, workmanship, mechanism and operation, as long as the product is measured and installed according to the recommended product instructions and specifications. Any defects will be repaired at the sole expense of Smith & Noble during the warranty period, with the exception of the limitations described below.

For service, call our Customer Care experts at 800.248.8888 and we’ll be happy to help with troubleshooting, repair or replacement as appropriate for your situation.

Original Window

The window treatment being repaired must have been properly installed according to Smith & Noble installation instructions. It must have remained in the original window in which it was installed, and in the possession of the original purchaser.

Cords

  • Operational cords are warranted for five years from date of purchase.

Arch & Skylight Shades

  • Arch & Skylight Shades are warranted for one year from date of purchase.

Motorized Products and Smart Shades Peripherals

  • Motorized products and solar panel chargers are warranted for five years from date of purchase. Non-rechargeable replacement batteries are not covered by the warranty.**
  • The Smart Shades Hub, Touch Control and Remote are warranted for five years from date of purchase.

Discontinued Items

  • If components or color selections have been discontinued, we will give you the value of your original purchase amount towards a replacement product for the same window and size. We will work with you to find the best option.

Color & Dye Lot

  • Colors vary from dye lot to dye lot, and may not exactly match previous purchases.

Installation Service

  • We guarantee the quality of our installation service for a period of one year from the date of service. All services performed and installation materials provided are warranted to be free from defects.

Exclusions

This Warranty does not cover:

  • Any conditions or damages resulting from accidents, alterations, misuse, abuse, improper handling, installation, repairs, operation or cleaning, exposure to sunlight and/or excessive heat sources, or normal wear and tear of materials, components and/or fabrics.
  • Typical variations in fabric color, grain patterns or texture in natural wood or other woven products. Excessive warping of wood slats in high humidity areas.
  • Costs of removal, re-measure, and re-installation associated with window treatment warranty redemptions that occur more than one year after the window treatment’s order date are the responsibility of the customer.
  • Installation warranty only covers products installed by an authorized Smith & Noble installer. It does not cover abuse or mis-handling of products that could result in installation failure.
  • Some states do not allow the exclusion or limitation of incidental or consequential damages, so these exclusions or limitations may not apply

**Please note: We do not send installers to re-program motorization, replace solar panels or Smart Shade peripherals, charge or change batteries. Our motorization is simple to program and we can talk you through these tasks easily.

Shipping and Installation Services Costs

Shipping costs are your responsibility. Our Care experts will explain any applicable charges to you when you call.

Installation services are not covered after one year. In many cases, you can easily repair the existing treatment, or install any replacements, yourself. We’ll be glad to talk you through the process. All repairs are completed at our factory. If you would like one of our professionals to come to your home to uninstall and reinstall your windows treatments, there will be a charge for each service trip. Our Care experts will provide the cost when you call

Additional Terms

This Warranty gives specific legal rights, which may vary from state to state. It is exclusive and in lieu of all other obligations, liabilities or warranties, whether expressed or implied.


For service, call our Customer Care experts at 800.248.8888 and we’ll be happy to help with troubleshooting, repair or replacement as appropriate for your situation.