Smith & Noble Customer Service

customer service

Our Customer Service Experts complete weeks of thorough training – including hands-on installation experience – to help you select the perfect window treatment and to answer any question about our products. Call 800.248.8888

Sales Hours
Sunday: CLOSED
Monday – Friday: 6 am PT – 5 pm PT
Saturday: 7 am PT – 4 pm PT

Care Hours
Sunday: CLOSED
Monday – Friday: 7 am PT – 5 pm PT
Saturday: CLOSED

Live Chat Hours
Sunday: CLOSED
Monday – Friday: 8 am PT – 5 pm PT
Saturday: CLOSED

Email customer service anytime. You’ll receive an answer within 24 hours.

How To Order

Ordering online is safe, fast and fun. Because our products are custom-made to your exact specifications, we cannot change or cancel an order once production begins… Learn More

Child and Product Safety

Every Smith & Noble window treatment conforms to all government and industry standards for child + pet safety… Learn More

Warranty Policy

All of the products we sell are designed for lifetime of trouble-free use, and are covered by a limited lifetime warranty. This warranty covers… Learn More

Satisfaction Guarantee

If you’re not completely satisfied with your window treatment, for any reason, during the first 60 days after you receive your order, we’ll promptly exchange it… Learn More

Here’s what our customers have to say…

Lynne, Santa Fe, NM “I have been ordering from Smith and Noble for over 20 years and each time i am very pleased with the product and service. Only once did I have a problem with a shade that broke after a couple of years of wear. It was replaced promptly with no questions asked. I recommend S+N to all my friends.”

Diana, Brentwood CA “Terri will give you great customer service!! She will honestly try to save you money as well as find the right product for your windows and sliding doors.”

Alexandra, Manhattan NY“Simply THE BEST! Jane Magallanes your designer in NYC is terrific. She is extremely good at assessing the needs and possibilities of a space, and providing viable solutions. We have a complicated window configuration. Jane exceeded our expectations by leaps and bounds. She delivered beautiful drapery and blind solutions for our home, within our budget. Thank you Jane, you did a fabulous job and we are grateful!”