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GUARANTEED INSTALLATION
BY THE HOLIDAYS,
OR YOUR PRODUCT IS FREE.
Just in time for your great gatherings.
Only at Smith & Noble are you guaranteed installation in time for the holidays or your product is FREE.
IF YOU’RE BUYING ROMAN SHADES, DRAPES, HARDWARE AND/OR TOP TREATMENTS, FOLLOW THESE GUIDELINES
Orders with
In-Home Design Service
| Get it in time for: | Thanksgiving | Christmas |
|---|---|---|
| Design appointment by | 9/22/21 | 10/22/21 |
| Place order by | 10/01/21 | 11/01/21 |
| Orders installed by | 11/24/21 | 12/24/21 |
Orders with
measure & install service
| Get it in time for: | Thanksgiving | Christmas |
|---|---|---|
| Windows measured by | 9/29/21 | 10/29/21 |
| Place order by | 10/01/21 | 11/01/21 |
| Orders installed by | 11/24/21 | 12/24/21 |
Orders to
install yourself
| Get it in time for: | Thanksgiving | Christmas |
|---|---|---|
| Std. delivery, order by | 10/08/21 | 11/08/21 |
| 2nd day air, order by | 10/10/21 | 11/11/21 |
| Orders delivered by | 11/24/21 | 12/24/21 |
FOR SHADES (EXCLUDING ROMANS)*, BLINDS, AND/OR NEWPORT SHUTTERS, FOLLOW THESE GUIDLINES
Orders with
In-Home Design Service
| Get it in time for: | Thanksgiving | Christmas |
|---|---|---|
| Design appointment by | 10/22/21 | 11/22/21 |
| Place order by | 11/01/21 | 12/01/21 |
| Orders installed by | 11/24/21 | 12/24/21 |
Orders with
measure & install service
| Get it in time for: | Thanksgiving | Christmas |
|---|---|---|
| Windows measured by | 10/29/21 | 11/29/21 |
| Place order by | 11/01/21 | 12/01/21 |
| Orders installed by | 11/24/21 | 12/24/21 |
Orders to
install yourself
| Get it in time for: | Thanksgiving | Christmas |
|---|---|---|
| Std. delivery, order by | 11/08/21 | 12/08/21 |
| 2nd day air, order by | 11/10/21 | 12/11/21 |
| Orders delivered by | 11/24/21 | 12/24/21 |
*Includes Horizontal Cellular Shades, Day/Night Cellular Shades, Woven Wood Shades, Roller Shades, Solar Shades, Vertical Cellular Shades, Roller Panel Track Shades and Solar Panel Track Shades.
How our guarantee works
Make your home holiday-ready by following these date guidelines
If your order meets the eligibility terms of our guarantee and is not delivered and/or installed before Nov.25 [orDecember25], we will happily refund any items not delivered or installed, plus your processing charges.
If a product that was originally eligible for the guarantee has to be remade, adjusted or re-installed for any reason, including missing parts, we will make every effort to have it installed before the holiday. If we are unsuccessful, the product will not be eligible for the guarantee and will not be refunded.
If your building requires insurance, or has work hour restrictions, we will make every effort to install your product before the holiday, but if we cannot, it will not be eligible for the guarantee.
Guarantee excludes the following:
- Sale items, Eco-Wood Shutters, Uptown Shutters, Specialty Shutters, Specialty Shape Cellular Shades, Vertical Sheer Shadings, Crystal Hardware, Sundry Hardware, oversized products and products treated with fire-retardant and Scotch Guard treatments.
- Orders shipped to AK and HI. • Out of stock and backordered items. Please note: On very rare occasions, items may go out of stock or be backordered, after your order is placed.
- Orders that contain 20 or more units of the same product.
- Orders including drapes and hardware, in the event that the hardware cannot be installed for any reason.
- Smart Shades Smart Hub requires 2.4GHz wireless band for initial pairing and set up. The 2.4GHz wireless band must be configured prior to your installation date.
- Orders for which the carrier confirms unsuccessful delivery attempts prior to the promised delivery date.
- Orders for which we offer you the opportunity to select an available installation appointment before the holiday, but for which you prefer and select an installation date after the holiday.
- Orders for which delivery and/or installation are delayed by factors beyond our control, including, but not limited to:
Weather, Pandemic, Civil unrest, Strikes, Natural disasters, Supply chain disruptions, labor shortages, truck driver shortages, and shipping equipment shortages / limitations, Customs clearance delays, Carrier loss of shipment, Orders delivered by carrier to the wrong address, War, including tariff war, Any other acts of God
Tips about appointments
To find available times and book an appointment, visit Smith & Noble Services at least two weeks before your desired appointment time, to ensure that your in-home design, video design, phone design or measuring appointment will be completed in time for you to place your order by the holiday order deadline.
We’ll email you to schedule an installation appointment when your order ships. We recommend that you book your installation appointment online or call us as soon as you receive our email, to enable installation on your preferred date.
Tip about SHIPPING
Second day air delivery is not available for all products. Please call us to determine whether it is available for the products you wish to order.